Pause
Jean Sagerian
We are closed on weekends, and sometimes we have 3 day weekends due to holidays. When i hit the pause button, the messages says it will turn on in 24 hours. Why should I have to interupt my day to go back into Orda and hit pause again. We are on a college campus, sometimes we are closed for a week at a time. Pause needs to pause until WE turn it back on.
Tirell Arzu
Hello thanks for your concern and we are working on it.
The best option for you is to make a special mobile app menu and leave out time sensitive categories
Another option is to name the category with the time. For example "Bagels - 10am-11am ONLY", so customers know what time it's available
Jean Sagerian
Thank you but none of those workarounds work. They are time consuming and toggling categories on and off takes them out of the line up i want and mixes them all up. Your support team knows this. We are very busy, please fix it.
Tirell Arzu
Hello Jean Sagerian I understand your point and here are some solutions to address it.
You can disable the categories when they you are off and then enable them you will be reopened.
You can set business hours in Square as well. So you can set the operating hours if you do not work during weekends from your square dashboard.
Jean Sagerian
Tirell Arzu:
Tirell, i did all that weeks ago, however, the catalog categories get scrambled when you turn them on and off and i don't have 25 minutes to put my special menu categories in line again. It's a mess. I know what i needed to do, figured that out on my own, very tech savvy, but your site jumbles up the categories and i have to dig thru them. The times I set for the special menu and the regular menu do not work, the regular menu never turns off when it is supposed to and after 2:45 pm all catalog items show when some are set to turn off at that time. we pay $129 a month for nothing. They said we need to increase our monthly payment in order for the time availabilities to work. we close at 7pm, at 9pm when i look at the app all my catergories are still displaying. So what i do now is i pause the site at 3pm and don't turn it on again until the next morning. We work with multiple sites and i mange them all. It's very time consuming to be in orda monitoring what may or may not be displaying correctly. We are contemplating ending the relationship.