Items not showing options | Voters

Items not showing options

Brian Peters

Some of our items, both online and through the app, are not displaying options to choose from and therefore can't be ordered

December 7, 2023

Roy Ganor

Brian Peters okay, issue has been resolved. The issue has been connected to an issue presented with Square catalog issue with the API. Things are working as usual please let us know and thank you for your patience

Brian Peters

Roy Ganor: Seeing that items with modifiers are now being displayed corrrectly, but now we have items missing from the app: i.e. none of our seasonal drinks (a separate category in Square that is turned on in the app) are showing, many of the items under our sandwiches category are not showing, many of the items under our teas category are not showing

Brian Peters

Roy Ganor: Please help. This is the second day in a row for our app to not work properly. We are losing sales

Roy Ganor

hi Brian Peters: this is an issue Square Development team is woking on as we speak. It's a new bug that was confirmed by Square. sorry for the inconvenience

Roy Ganor

Brian Peters Looks like Square fixed the issue now all items are shown. thank you for your patience

Roy Ganor

hi Brian Peters, the team is looking into the issue of the specific drink that is causing the issue. The initial issue we identified is that modifiers are not initialized correctly with Square so we are looking into resolving this.