General Questions

Hi There, We have been getting feedback from customers about issues they are experience with the app and thought to pass it on to see if you can provide some feedback: 1 - Every time this customer checks out it asks for card details even though she saves them within the app - It seems like her details are not saving in. 2 - Can't select coffee size without scrolling or selecting another option first. It seems that the first option on the screen can't be selected unless they select an option from the second area first - We ask our customers to select coffee size first followed by milk etc. We do try some troubleshooting first before coming to you - We get them to ensure the app is update if that is done and still not working we ask them to delete and reinstall the app. Not every customer has these issues but it seems that those who have the issues it's not getting fixed.

I'm trying to change the icon for my app. It says the icon I've created meets all the requirements, but when I upload it to Orda it still doesn't change on the app store?

Hi, so the photos in the app overview in Apple App store shows images of items we no longer have. We don't want to mislead customers into thinking we still have these, in this case the mochi donuts, how can I change them? Thank you!

I have had a few customers not be able to redeem their rewards in the app. I have it set up correctly with a free drink, but it is still not working. I saw a question about the same thing back in August, tried those suggestions, and it still doesn't work. Can someone help?

Hi There, We have been experiencing issues today with Apple Pay and getting a message that our app was not designed to use apple pay (photo attached) an insight on what the issue could be?

As a customer using this app, I think there is a bug ... I can't seem to apply reward points to free food items. No one at the store knows how this app works.

The app shows the Splash Screen logo for a second, off center for less of a second. This only occurs on some iOS versions on iPhone 15 Pro Max.

on item page, its showing right price, but when we add the item in the cart. the price showing double amount anybody ever facing this issues ??

We are almost ready to start order testing. I noticed my app is already in the app store even though the apple developer account has not been approved yet. Can we moved forward in the mean time? will this limit us in any way? Thanks!

Not published to my app store account, dont want users to see "Bull & Bean" Notifications not working Special Instructions showing up on every items have it set not to do this.